We will happily accept the return of products and either provide a full refund or an exchange of product that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase when accompanied by a receipt or proof of purchase only from either Hawaiian Isles Kona Coffee Co. or any one of our authorized re-sellers. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase.

This warranty does not cover products purchased from a party that is not an authorized retailer, dealer, or distributor of Hawaiian Isles Kona Coffee products. Products sold on these websites or from these dealers do not carry a warranty from Hawaiian Isles Kona Coffee Company. When you purchase products from an unauthorized website or dealer you are taking a risk, because those products may be counterfeit, damaged, defective, or may not be stored properly to maintain quality, flavor or freshness. Please protect yourself by ensuring that you only purchase Hawaiian Isles Kona Coffee products from an authorized retailer. Hawaiian Isles Kona Coffee Company is the exclusive and only merchant authorized to sell our products on websites like eBay and Amazon as well as other similar online marketplaces. Please double check to see if we are the seller or merchant before making a purchase.